Store Policies & Shipping
If you're located in the EU or the UK and would like to place an order, please contact me using the contact form of my website with the items you'd like to purchase and I'll make you a custom listing on Etsy.
I currently ship once a week. (Usually Friday or Saturday) Please allow 3-14 business days from payment for your order to be processed and dispatched. All orders are sent using Japan Post and it can take anywhere between 3 weeks and 2 months to arrive to certain countries due to the ongoing pandemic. Registered mail and tracking options are currently unavailable for some countries, I'm sorry for the inconvenience. Shipping services are pretty unstable everywhere right now, so shipping is at your own risk.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
If your order contains a preorder/reservation item, everything will be shipped together once the preoder/reservation item is ready. If you want your non-preorder/non-reservation items quicker, please buy the preoder/reservation items separately.
Please make sure there are no mistakes in your shipping address before ordering.
If an order comes back to me due to an incorrect shipping address or if the package is unclaimed, the order will be re-sent at the customer's expense.
If you would like to combine orders, please contact me before placing your second order.
Exchange & Return
I pack every order with great care, but if you get a broken or a wrong item, please contact me within 48 hours of receiving your order and a refund or replacement can be arranged.
I don't accept returns if an item is not what you expected or if you have changed your mind.
Some of my items are handmade, which means they are all a little unique and the item you'll receive may vary slightly from the pictures posted on the listings. Please take this into consideration before buying, it cannot be the reason for a return or a refund.
I make sure all my creations are well made and reliable, but if mistreated they may break or become damaged. Please treat your Chocolat Chaud items with as much care and love as I put into making them!♡
Please contact me if you are unhappy with your purchase and feel free to send me a message if you have any questions!♡
Payment Methods and currency
I can only accept PayPal currently.
All my prices are in Canadian dollars, the currency converter is only an approximation.